Managed IT Services
Proactive IT Support That Keeps Your Business Running
Technology should help your business grow — not slow it down. IOSi provides proactive Managed IT Services that reduce downtime, improve security, and give your team reliable technology support every day.
What Are Managed IT Services?
Managed IT Services means having a dedicated IT partner that proactively monitors, maintains, and supports your technology — rather than waiting for something to break before calling for help.
Proactive, not reactive
Traditional break/fix IT means you pay when something goes wrong. Managed IT means we monitor your systems continuously and fix issues before they cause downtime or data loss.
A dedicated IT partner
Instead of juggling multiple vendors or relying on a single in-house generalist, you get a full team of specialists — help desk, network engineers, security experts, and a virtual CIO — all for a predictable monthly fee.
Predictable monthly costs
Managed IT replaces unpredictable IT expenses with a flat monthly fee based on your devices and support needs. No surprise invoices, no emergency call-out charges, no guessing.
Technology that supports your goals
Beyond day-to-day support, a good Managed IT partner helps you plan ahead — aligning your technology investments with your business goals so IT becomes an asset, not a liability.
What's Included
Our Managed IT plans cover the full spectrum of your technology needs. Here's what you get as a managed client.
Unlimited Remote Help Desk
Your team gets fast, friendly support for day-to-day IT issues — password resets, software problems, device questions, and more. Real people, no overseas call centres, no per-ticket billing.
Proactive Monitoring
We monitor your servers, workstations, and network around the clock. When something looks wrong, we investigate and resolve it — often before you even notice a problem.
Operating System Patch Management
We keep Windows and macOS systems current with the latest security patches and updates — reducing your exposure to known vulnerabilities without disrupting your team's workday.
Third-Party Application Updates
Outdated software is one of the most common entry points for cyberattacks. We manage updates for your business applications, keeping your environment secure and stable.
Endpoint & Device Management
We configure, manage, and secure every device in your environment — laptops, desktops, mobile devices, and servers — ensuring consistent security policies and performance standards.
Microsoft 365 Administration & Support
Full administration of your Microsoft 365 environment — Teams, Exchange, SharePoint, OneDrive, and licensing. We handle configuration, migrations, and ongoing optimization so your team gets the most from Microsoft 365.
Password Management
We help your organization implement and manage a secure password management solution — reducing the risk of credential-based attacks while making it easier for your team to follow good security practices.
Documentation & Asset Management
We maintain detailed documentation of your IT environment — hardware inventory, software licenses, network diagrams, and configurations — so nothing falls through the cracks.
Strategic IT Guidance (vCIO)
Our virtual CIO service gives you access to senior-level technology leadership — IT budgeting, roadmapping, vendor management, and strategic planning aligned with your business goals.
Business Continuity Planning
We help you develop and maintain a business continuity plan — including automated backups, tested recovery procedures, and a clear plan for getting your business back online after an incident.
Co-Managed IT Support
Already have an internal IT person or team? We work alongside them — filling gaps in coverage, providing specialist expertise, and handling overflow so your internal team can focus on strategic work.
Our Managed IT Process
We follow a structured onboarding and service delivery process to ensure a smooth transition and consistent results.
Assess
We review your current IT environment, infrastructure, security posture, and business goals to understand exactly what you have and what you need.
Plan
We develop a customized Managed IT strategy — including a service plan, onboarding timeline, and any immediate remediation priorities identified during the assessment.
Implement
We transition and configure your systems with minimal disruption to your business — deploying monitoring tools, security controls, and documentation as part of a structured onboarding process.
Monitor & Support
Once onboarded, we provide continuous proactive monitoring, regular maintenance, and responsive help desk support — keeping your environment stable and your team productive.
Improve
We continuously optimize your IT environment as your business grows — reviewing performance, planning upgrades, and ensuring your technology stays aligned with your evolving business needs.
Managed IT Pricing
IOSi prices Managed IT Services primarily on a per-managed-device basis, so your monthly investment scales with the size of your environment — not arbitrary tiers.
24/7 Managed Workstation Support
Starting at $149.95/device/month
Includes around-the-clock monitoring, unlimited remote help desk, patch management, endpoint security, and Microsoft 365 support.
Business Hours Support
Available for organizations that don't require 24/7 coverage
A cost-effective option for businesses with lower after-hours risk tolerance. Monitoring continues around the clock; help desk support is available during business hours.
Customized Proposals
Every proposal is tailored to your environment
Your final investment depends on the number of devices, servers, cybersecurity requirements, backup needs, and support level. We build a proposal specific to your organization — not a one-size-fits-all package.
Free Tool
Wondering what Managed IT will cost?
Build a realistic monthly estimate in under two minutes — based on your devices, servers, support level, and security needs.
All pricing is in Canadian dollars. Proposals are provided at no charge.
Why Businesses Choose IOSi
Ottawa businesses have trusted IOSi with their technology for over 27 years. Here's what sets us apart.
27+ Years Serving Ottawa Businesses
We've been supporting Ottawa organizations since 1999. That experience means we understand the technology challenges facing local businesses — and how to solve them.
Local IT Experts
Our team is Ottawa-based. When you need on-site support or want to meet face-to-face, we're here. You're not dealing with a remote call centre or an overseas support queue.
Microsoft Partner
As a Microsoft Partner, we have direct access to Microsoft resources, training, and support — ensuring your Microsoft 365 and Azure environments are managed correctly.
First WatchGuard Training Partner in Canada
We were the first WatchGuard Training Partner in Canada — a credential that reflects our long-standing expertise in network security and cybersecurity awareness.
30+ Technical Certifications
Our team holds more than 30 technical certifications across Microsoft, cybersecurity, networking, and managed IT. We invest in ongoing training so our guidance reflects current best practices.
Proactive Support
We don't wait for things to break. Continuous monitoring and regular maintenance mean most issues are resolved before they affect your business.
Security-First Approach
Security is built into everything we do — not added as an afterthought. Every managed client benefits from layered security controls, regular patching, and ongoing risk management.
Long-Term Client Relationships
Many of our clients have been with us for over a decade. We invest in understanding your business so we can provide IT support that genuinely supports your goals — not just your tickets.
In-House IT vs. IOSi Managed IT
Hiring an in-house IT team is expensive, slow, and leaves you vulnerable to gaps in coverage. Here's how the two approaches compare.
Frequently Asked Questions
Common questions from business owners and managers about Managed IT Services.
Related Services
Industries We Serve
Everything You Need
One Partner. One Monthly Fee.
- Dedicated account manager
- Unlimited help desk support
- Proactive system monitoring
- Patch management & updates
- Vendor management & liaison
- IT strategy & roadmap planning
- Hardware procurement assistance
- Software licensing management
- Onboarding & offboarding support
- Quarterly business reviews
- Disaster recovery planning
- Microsoft 365 administration
Focus on Your Business — We'll Manage Your IT
Whether you need a fully managed IT department or support for your internal team, IOSi provides proactive technology services designed to keep your business productive and secure.
Serving Ottawa businesses since 1999. No obligation.